support Contact Support | system status System Status
Page Contents

    DownloadAccessDeniedError

    This topic provides details on the Zencoder API error: DownloadAccessDeniedError.

    Meaning

    We tried to download a file at the specified address, but got a permission error. If this is a S3 URL, you probably need to grant read access to Zencoder for this bucket or file. The easiest way to do this is to use a S3 client, like Amazon's AWS Console.

    In technical speak, this means that we got a 403 Access Denied response from the server.

    Workarounds

    Make sure that permissions on the file at the given URL allow Zencoder access. If the file is on S3 you may need to grant read access to Zencoder.

    Retry this job?

    Learn more about retrying jobs.


    Page last updated on 28 Sep 2020