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    This topic provides details on the Zencoder API error: UnsupportedEncryptionError.


    This error occurs because the submitted file is encrypted, preventing us from opening it. This typically means a file has DRM encryption on it, usually because the file was purchased through a source like iTunes.

    Retry this job?

    Jobs with this error should not be retried. Learn more about retrying jobs.

    Page last updated on 28 Sep 2020