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    QuicktimeReferenceError

    This topic provides details on the Zencoder API error: QuicktimeReferenceError.

    Meaning

    This error means that the input file references audio or video tracks that aren't actually included in the file. So the file itself is just a placeholder that links to these outside media tracks. Since we don't have access to them – they're probably sitting on a user's hard drive somewhere – we can't process the file. To avoid this, be sure to export self-contained Quicktime files that include all media tracks.

    Workarounds

    Export the Quicktime file as a self-contained Quicktime files that include all media tracks.

    Retry this job?

    Jobs with this error should not be retried. Learn more about retrying jobs.


    Page last updated on 28 Sep 2020